Contact and Support Policy

This Contact and Support Policy explains how customers, contractors, and other users can contact ER24 and what ER24 support can and cannot do.

ER24 is operated by FOR-DEVS LLC under the ER24 / Emergency Repair24 brand.

If you need roadside assistance through ER24, the preferred method is to submit a request through the online request flow.

Submitting a request online helps ER24 collect the service type, location, description, urgency, and contact information needed to route or display the request properly.

ER24 may require account login, phone verification, and acceptance of applicable terms before a request can be submitted.

Contacting ER24 support is not the fastest or primary way to request roadside help.

ER24 is not a replacement for police, fire, ambulance, medical, public safety, or emergency services.

If you are in danger, injured, stranded in an unsafe location, involved in an accident, blocking traffic, facing a crime, or experiencing any emergency or life-safety issue, call 911 or the appropriate emergency service immediately.

Customers may contact ER24 support for issues such as:

• Account access questions.
• Service request questions.
• Privacy or data questions.
• Problems using the request flow.
• Reporting suspicious, abusive, or unsafe platform activity.
• General business or platform questions.

ER24 support does not guarantee that a contractor will respond, arrive, perform service, or offer a specific price.

Contractors may contact ER24 support for issues such as:

• Contractor account questions.
• Phone verification issues.
• Contractor profile or approval questions.
• Document upload or expiration questions.
• Service category or coverage area questions.
• Lead access or wallet questions.
• Lead credit review requests.
• Reporting suspicious, abusive, or unsafe customer activity.

Contractor support does not guarantee approval, service category activation, lead availability, customer response, lead conversion, job volume, or income.

Lead credit review requests should be sent to support@er24.io as soon as possible, preferably within 24 hours of the lead access purchase, and generally no later than 48 hours after the lead access purchase.

Include the request ID or request details, contractor account information, date and time of unlock, reason for the request, and any screenshots or supporting evidence.

Lead credit requests are reviewed under the Refund / Lead Credit Policy.

ER24 may make phone support available in the future or in limited situations if enabled by configuration. Phone support is not guaranteed to be available by default.

Unless ER24 publicly displays a phone number or support option, users should use the online request flow, contact form, account tools, or support email.

ER24 does not currently promise 24/7 live phone support, live chat, or dispatcher availability.

ER24 may respond to support requests when available. Response times may vary based on workload, request type, verification needs, platform status, holidays, staffing, and business priorities.

Sending a support request does not guarantee immediate response, contractor dispatch, service acceptance, or service completion.

ER24 support cannot guarantee:

• Contractor availability.
• Contractor response time.
• Contractor arrival time.
• Final service price.
• Customer hiring decisions.
• Contractor approval.
• Service category activation.
• Lead availability.
• Lead conversion.
• Refunds or account credits.
• Outcomes of customer-contractor disputes.
• Emergency or life-safety assistance.

FOR-DEVS LLC
Operating brand: ER24 / Emergency Repair24
Email: support@er24.io
Websites: ER24.io and EmergencyRepair24.com